Terms and Conditions

Terms and Conditions

Video Rental Policy

The encrypted link for viewing a video or audio recording will be available for 24 hours after completing a purchase.  The rental must be viewed within 24 hours, after which time the encrypted link is disabled.

Videos are viewed using a streaming process rather than being fully downloaded to a computer, which means that a) an internet connection is required for the streaming process; and b) the speed of the internet connection determines the quality of the viewing experience.  Our videos can be viewed in high definition (HD 1080p & 720p) as well as lower definition quality (240p). You are responsible for providing an internet connection and selecting the quality of the video to match your internet speed. Higher definition quality requires a faster internet connection. You will have the optimal viewing experience using a computer that has a direct (wired) internet connection. You can also view the videos with a wireless connection; wi-fi network connections typically stream better than wireless phone connections. If your video appears jerky or to stop at times, you should select a lower quality picture (e.g., 240p).

Course Cancellation Policy

Individual courses have specific terms of service to which you agree when registering.

If Get Your Head In The Game cancels or postpones a program, a full refund will be issued.

If you need to cancel, please notify Get Your Head In The Game as soon as possible either by email or telephone. All cancellations are subject to prorated refunds on a case by case basis.

Sales Tax

Get Your Head In The Game is a business registered in North Carolina.  As such,  all sales to residents of North Carolina are subject to NC sales tax. This tax will be calculated and added during the final checkout process.

Grievance Policy

Get Your Head In The Game is fully committed to conducting all activities in strict conformance with the Ethical Principles of the American Psychological Association and the Association for Applied Sport Psychology. Get Your Head In The Game will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the continuing education committee and the program Chairperson.

While Get Your Head In The Game goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of the program staff that require intervention and/or action on the part of the program staff or an officer of Get Your Head In The Game. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns a product (e.g., video or audio recording), program, its content, level of presentation, or the facilities in which the program was offered, Get Your Head In The Game will mediate and will be the final arbitrator. If the participant requests action, Get Your Head In The Game will:

a. provide a fee credit toward a future product or program, or

b. provide a partial or full refund of the product or program fee.

Actions 1a and 1b will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

2. If the grievance concerns Get Your Head In The Game CE program, in a specific regard, the CE Education Chair will attempt to arbitrate.

ADA Compliance

In accordance with the Americans with Disabilities Act (ADA), please contact our office at Admin@HeadInTheGame.net at least 2 weeks before the course if you need any special accommodations.

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