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10 Key Questions for Contextual Success
- Am I presenting my ideas in their language? Do I need to become more “fluent” in the client’s language? If so, how can I do so?
- Have I joined appropriately with the hierarchy?
- Have I addressed both the formal and informal structure of the system?
- Is there a key person (or persons) in the system that I have not addressed?
- Have I identified existing patterns for making decisions, and am I using those patterns?
- Am I presenting my ideas in a manner that reflects each individual’s view of reality?
When encountering difficulties or “resistance”
- Have I adequately joined with the person and demonstrated empathy of his or her view/perspective?
- How might I reframe any difficulties or “resistance” that I am encountering into “protection”?
- What are the “trade offs,” risks or dangers of the change that I am seeking, and how can I address those dangers?
- If I have done all the above, is this simply a context in which change is not feasible at the present time?